Shipping
Shipping Details
1. Delivery is free to all UK Mainland Postcode orders above net payable order amount of £55. Net Payable Order Amount is the payable amount after applying discounts / gift vouchers / coupons etc.
2. Shipping rates to different UK Shipping Areas are listed as follows:
| Shipping Area | Shipping Duration | Order Amount* | Order Weight** | Shipping Rate |
| All Shipping Zones Across The UK | NEXT DAY | Any | Less Than 1.5 Kg | £4.95 |
| All Shipping Zones Across The UK | 2 - 4 DAYS | Any | Less Than 1.5 Kg | £2.99 |
| UK Mainland | NEXT DAY | Less Than £15 | More Than 1.5 Kg | £6.99 |
| UK Mainland | 2 - 4 DAYS | Less Than £15 | More Than 1.5 Kg | £3.99 |
| UK Mainland | NEXT DAY | £15 - £55 | More Than 1.5 Kg | £5.99 |
| UK Mainland | 2 - 4 DAYS | £15 - £55 | More Than 1.5 Kg | £4.25 |
| UK Mainland |
2 - 4 DAYS |
Above £55 | More Than 1.5 Kg | Free |
| UK Mainland | UPGRADE Free Shipping (2 - 4 Days) To 1 - 2 Days | Above £55 | More Than 1.5 Kg | £4.49 |
| Scottish Highlands | Less Than £40 | More Than 1.5 Kg | £13.85 | |
| Scottish Highlands | £40 - £49.99 | More Than 1.5 Kg | £16.95 | |
| Scottish Highlands | £50 & Above | More Than 1.5 Kg | £19.99 | |
| Scottish Islands | Up To £35 | More Than 1.5 Kg | £19.85 | |
| Scottish Islands | £35.01 - £45 | More Than 1.5 Kg | £26.99 | |
| Scottish Islands | £45.01 - £55 | More Than 1.5 Kg | £29.97 | |
| Scottish Islands | Above £55 | More Than 1.5 Kg | £34.99 | |
| Isle of Wight | Up To £40 |
More Than 1.5 Kg |
£15.98 | |
| Isle of Wight | £40.01 - £49.99 |
More Than 1.5 Kg |
£17.99 | |
| Isle of Wight | £50 - £60 |
More Than 1.5 Kg |
£21.45 | |
| Isle of Wight | Above £60 | More Than 1.5 Kg | £29.99 | |
| Northern Ireland | Up To £34.99 | More Than 1.5 Kg | £23.99 | |
| Northern Ireland | £35 - £44.99 | More Than 1.5 Kg | £26.99 | |
| Northern Ireland | £45 - £55 | More Than 1.5 Kg | £33.00 | |
| Northern Ireland | Above £55 | More Than 1.5 Kg | £39.99 |
*Order Amount is the amount that is payable after applying discounts, gift vouchers, coupons etc.
**Order Weight is the total parcel weight i.e total weight of products, box and packaging material together.
We also ship to Isle of Man & Channel Islands. However the Shipping Rates are based on actual weight of the shipment. Hence please call on 020 3637 0786 for shipping details before placing the order.
3. Desi Khazana will not be responsible for replacement or refund of any completely lost shipment or lost / damaged items from the box. We recommend you to take these issues directly with the courier company.
4. It is customer's responsibility to select correct Shipping Method at the Checkout based on the Shipping Area to which Delivery Postcode belongs. Incorrectly selected Shipping Methods may result delay in order processing as we may need to contact you for the correction. For shipping Area related information, please visit Know Your Shipping Area .
Feel free to contact us on 020 3637 0786 in case you need any help to figure out your Shipping Area.
5. Deliveries will be made to the designated address only as per Shipping Address given on the order, and not to a specific individual at that address. In case of maisonette / House of Multiple Occupancies (HMO) / apartments, we have no control on how deliveries are served by the carriers or received at the address. Customer or Recipient will have to ensure how the parcel will reach to them. Desi Khazana will not be responsible for refund / replacement of lost / damaged parcel (or contents within)
6. Features like specific timed delivery, leave in the safe place, rescheduling delivery, leave with the neighbour, tracking updates, delivery / collection in a specific point etc are offered by the carrier and NOT by Desi Khazana. Hence we do not have any control on availability of these features. If you are keen about any such specific feature, you should check this with the carrier or with us BEFORE placing the order.
7. If you are ordering any highly perishable items like Fresh Vegetables / Fresh Fruits or FRAGILE items that with GLASS BOTTLES, we recommend you to select NEXT DAY delivery option at the Checkout as these items will be at higher risk during 2 - 4 days shipment duration. Desi Khazana does not take any responsibility of the damages during the shipment.
8. All orders placed after 12 pm will be dispatched on the next working day.
9. Orders are not dispatched on weekends & bank holidays.
10. The duration of shipment i.e Next Day or 2 - 4 Days etc. is NOT from the day or ordering BUT from the day of dispatching your order and counts only working days.
11. This is to clarify to the user of this website or the customer that we do not guarantee the delivery time frames like Next Day / 2 - 4 days. Because at the most we can create the shipping label as per the selected shipping option for the order. Beyond that once we have dispatched the parcel, we have no control at all on it's further journey with the carrier. Desi Khazana is not responsible for any delays / refund / exchange / damages caused due to delayed shipment by the carrier.