Return & Refund Policies

Return & Refund Policy

1. At Desi Khazana, while shipping your order, we take utmost care to ensure that only fresh & best quality of fruits or vegetables are packed for you. However being highly perishable & fragile, some of the fruits / vegetables may degrade in quality or freshness during the shipment. Hence fresh vegetables / fruits items are not applicable for refund or replacements. We recommend opting for Next Day Delivery for these items.

2. All returns must be done within 7 days of receiving the delivery of the order. Buyer pays the return postage.

3. Due to food safety & hygienic reasons, refunds will be applicable for the items that are unused and not opened from its original packaging.

4. Photographic evidences will be required to be emailed while returning items for any reason.

5. Contact us over the phone or email BEFORE returning any item.

6. While returning the items, it is customer’s responsibility to ensure it reaches us safely & without any damage. Refund will not be processed for lost return shipment or the item/s that are lost or damaged during return shipment.

7. In case free shipping was availed for the order from which item/s are to be returned or refunded, it is essential to note that after reducing price of returned / refunded item/s from the original total order amount, if total cost of the retained products is less than minimum order amount criteria for Free Shipping that was applicable at the time of the order, then customer will have to pay shipping charges as applicable. These shipping charges can be paid separately or adjusted against total refund amount payable. Refund will be issued only upon receipt of the payment of shipping charges.
   
   
   
8. While returning specifically an item on which any type of discount was applied (in form of voucher / coupon etc) at the time of purchase, then while refunding, only that amount will be refunded which was actually paid for that product and not the discounted amount. In this case the discount code / coupon that was already used will not be reusable in future purchases.
   
   
9. If an item was purchased as part of a multi-buy discounted deal and the customer is returning only a portion of the items bought under that offer, each returned and retained item will be charged at the individual rate when calculating the refund amount. This may result in an increase in the price of the retained items from that multi-buy deal, which can be adjusted against the refund amount. If the cost of the retained items exceeds that of the returned items, the customer will be required to pay the difference. 
   
   10. As part of a multi-buy deal, if you have availed Free Shipping on your order and wish to return items partially or entirely from that order:
   
           a. Full shipping rates will be applicable based on the value of the products                  being retained (in the case of partial return) or the original order (in the                  case of a full return), in conjunction with the shipping zone of the delivery              address.
   
          b. Retained products will be charged at their original unit quantity if a                         discounted rate was paid while ordering as part of a multi-buy deal.
   
          c. The refund amount will be calculated after deducting the amount as per                 the above points a & b from the original order total.
   
   
   11. A refund will be processed within 5 working days upon receipt of the items that reach us safely and undamaged.
   
   
   12. The refund amount will cover the cost of the returned items only and will not include the shipping price or items that are damaged or lost during shipment.
   
   
   13. An order can only be cancelled before it is shipped. Once the order is dispatched, cancellation will not be possible. In this case, the order will proceed to the returning process upon arrival, where the customer will need to return the parcel at their own expense. We will refund the cost of items that reach us safely, excluding the shipping charges paid at the time of placing the order. Any damaged, perished, or lost items during shipment will not be eligible for a refund.
   
   
   14. For all orders with a total order amount equal to or exceeding £100 (items cost + shipping cost combined), a 5% Restocking Charge will apply upon cancellation or return of the order. This 5% Restocking Charge will be deducted from the refund amount.
   
   
   15. For any order refund or return, one or a combination of multiple policies stated above may apply.