Return & Refund

Return & Refund Policy

  1. At Desi Khazana, while shipping your order, we take utmost care to ensure that only fresh & best quality of fruits or vegetables are packed for you. However being highly perishable & fragile, some of the fruits / vegetables may degrade in quality or freshness during the shipment. Hence fresh vegetables / fruits items are not applicable for refund or replacements. We recommend opting for Next Day Delivery for these items.


  1. All returns must be done within 7 days of receiving the delivery of the order. Buyer pays the return postage.


  1. Due to food safety & hygienic reasons, refunds will be applicable for the items that are unused and not opened from its original packaging.


  1. Photographic evidences will be required to be emailed while returning items for any reason.


  1. Contact us over the phone or email BEFORE returning any item.


  1. While returning the items, it is customer’s responsibility to ensure it reaches us safely & without any damage. Refund will not be processed for lost return shipment or the item/s that are lost or damaged during return shipment.


  1. In case free shipping was availed for the order from which item/s are to be returned, it is essential to note that after reducing price of returned item/s from the original total order amount, if total cost of the retained products is less than minimum order amount criteria for Free Shipping that was applicable at the time of the order, then customer will have to pay shipping charges as applicable. These shipping charges can be paid separately or adjusted against total refund amount payable. Refund will be issued only upon receipt of the payment of shipping charges.


  1. While returning specifically an item on which any type of discount was applied (in form of voucher / coupon etc) at the time of purchase, then while refunding, only that amount will be refunded which was actually paid for that product and not the discounted amount. In this case the discount code / coupon that was already used will not be reusable in future purchases.


  1. If item/s to be returned was purchased as a multi buy discounted deal, and customer is returning only part of the total number of items purchased under that deal, then while calculating refund amount, each returned as well as retained item will be charged at the individual rate. This may increase the price of retained items under that multi buy deal which can be adjusted against the refund amount. If the cost of retained items is more than returned items, then customer will have to pay the difference.


  1. Refund will be issued within 5 working days upon receiving, for the items that reach us safely & without damage.

    11. Refund amount will include the cost of returned items only & not the                        shipping price or items that are damaged / lost during the shipment.

    12.  Order can be cancelled only before it is shipped. Once the order is                         dispatched, order cancellation will not be processed. Then it goes in to the             Returning process once it arrives with the customer where the customer                 will have to return the parcel at their expense & we will refund the cost of               items that reaches us excluding shipping charges (paid at the time of                     placing the order) upon receiving the parcel safely. Any damaged or lost                 items during the shipment will not be refunded.

     13. For all orders with total Order Amount equal to or more than £100 (items               cost + shipping cost together) 5% Restocking Charges apply upon                         cancellation or return of the order. This 5% Restocking Charges will be                   deducted from the amount to be refunded.